You guys did such a terrific job AGAIN. After everything was done, we couldn't tell that we'd had workmen in our home for 3/4 of a day, except that our air quality is much
better now that we don't have those filthy ducts anymore! Thank you again for everything. It is such a pleasure dealing with your company because we have total confidence
that the work done by you and your employees will be first-rate.
Linda
You guys are wonderful! Your workers are so polite and thoughtful. So glad you were available on such short notice. My husband thrives on AC so this was important to him.
Thanks so much!
Sheila Wray
Chad, Max and Ozzie were wonderful at installing our new AC/Heater unit on 9/24/2009. Not only were they professional and knew everything that they were doing , they also
answered all my questions. Additionally, they ALL have excellent people skills! They were a joy to work with and I commend Doug for hiring such knowledgeable people. The
guys also went above and beyond what I thought they would do so that we now have an extremely up to date AC and Heater that beats the old one we had. It was like they were
installing in a new home!
If anyone wants a company to work with concerning A/C and Heating; DEFINITELY call or email Garner Heating & Air!
Sincerely. Patricia (Patti) and John Lyon
Chad,
Thank you SO much for your immediate attention in getting someone out to our home this morning! Max was awesome - courteous, professional, and very clearly an
asset to your company. We are very appreciative of you, Max, and Mr. Garner.
Many thanks and most sincerely,
Teri Kresta
Mr. Garner,
The fellas did a great job. They were fast and professional. The unit is working well!
Thanks for the quick response and installation.
Jeffrey Hudgins
Buda, Tx
Mr. Garner,
Today was the first time I utilized your company for an AC check and am very satisfied with that experience. Chad and Ozzie performed
quickly, professionally and with a great knowledge base. My service was earlier than expected of which I received a call from Karen
(another helpful/pleasant representative of your company). They went the extra mile and suggested I get "Pleated" filters instead of
the blue ones I had in, and I will do that! Overall a great experience, and you can bet I will recommend you to my friends.
Jerome A. Witowski
I just wanted to say "Thanks"! Max was very friendly and was able to get the job done quickly. Please give him a pat on the back for me. You have all
been extremely pleasant to work with. Hopefully I won’t have to call again too soon, but if I do I will be happy to call Garner AC again.
Thanks again!
Brandi
Thanks for doing a quick job, it made my recovery time easier, now everyone keeps yelling it's too cold! Ya'll did a great job!
Rita
On May 7th, 2009, I telephoned Karen at Garner AC to report a problem with our unit; the outside relay apparently went out. A very nice gentleman telephoned
me, came out, analyzed the problem, fixed it, answered several of my questions, and it is now right at 68° again in our home! Thank you Garner & Co. We'll
recommend you to others.
J.D. Elshoff & Margo Gregory
San Marcos
I appreciate your asking. Your guys did great! They were efficient, took care of it all, cleaned up, and were very thorough. Chad invited me up to the attic to see the
installation, went over it all, and it was a nice job. I think the Maintenance Agreement is a great idea! Thanks very much, Doug, I'm a happy camper.
Dan
Dear Garners:
This was a positive and professional experience from the get-go. Things were done as scheduled, and the crew cleaned up thoroughly. Everything is exceeding expectations with
our new heating and a/c units. We would recommend y'all to anyone!
Mike and Helene Carroll
Buda
Dear Garners, Wow! Chad showed up to service the unit - he swept our front porch of leaves so he wont track into the house! How do you recognize such a level of
consideration? Thanks you for doing the Maintenance Check, Thank you for running such a wonderful company and for being there when we needed you last summer!
Tom Hall
My husband and I were very impressed with the thorough analysis and explanation of the services needed to repair our a/c unit. Chad and his assistant were
very courteous and well informed. However we hope that we will not need your services again soon, when we do we will be returning to your company.
Melissa McLennan
Max and Chad were great and very professional, time slipped away from me - I wanted to send them in Kudos! You have a great team!
Shana
Red Rock, TX
I just wanted to take a minute to thank you and your crew for taking care of our AC problem. Kay is very pleased and that pleases me. I know that Chad went far beyond what
was expected of him, he is indeed an asset to you and your Company. In today's work world it is hard to find good employees like Chad. I also want you to know that I
appreciate the discount on the unit and the honesty you have shown us over the years of doing business with you. We will continue to send friends and family your way. Thanks
Again and HAVE A GREAT DAY!
Jim And Kay Jackson
Manchaca, Texas
Thanks for the quick response today in fixing my air conditioner. My wife was very pleased by the professionalism of your technician. Chad was at our home on time, diagnosed
the problem quickly, and fixed the a/c all within an hour and a half. Thanks again for the great service.
Charles Starnes
We are very satisfied with the new unit and service. Your team is courteous and professional. Thanks for a job well done!
The Piersols - San Marcos
I wanted to tell you how professional and nice your installers were. What a delight to have a crew like that! The system is working fine!
Regards,
Jeff Johnson - Kyle
My husband's first impression of Chad and Max was that they were young. However, the two did not live up to the stereotype that is placed on most young people today. They
were professional and courteous, not overly-personable, but still took time to stop and answer any question I had. They even answered a few of my 4 year old's questions.
While they were working, they never once shared personal conversations between each other within ear shot of me or my family. I did not have to worry about them using crude
language or cuttin' up. Additionally, the work they did was AWESOME. We were left with a horrible job done by a previous A/C man and his brother from a different company.
Chad said the job was challenging, but they tackled it head-on. The job was completed in one work day. The cost was more than fair and worth every penny. I cannot say
enough praises about these two technicians and about Garner Heating and Air. I have already recommended your company to others, including my pastor's wife.
Thank you and God Bless,
James and Christina
Buda Texas
|
You installed a great unit for me at 300 Treetop Way in Buda last summer. Completely impressed with your team!
Tom Hall
Doug,
I went into the attic when I got home from work today and could see that your team
did a LOT of work. Dena and I both agree that it's like we're living in a different house.
Seriously! I had to install a window air unit in the master bedroom when we first moved
in and I turned it off last night. We were actually cold and I had the thermostat set 1
degree higher than what we used to keep it. I suspect that has to do with the lower
humidity? Thanks for doing a great job. You've always treated us more than fairly and I trust you.
Scott
Dear Mr. Garner:
I'd like to take a moment to commend you, your company and the wonderful
people that contribute to its success. I have never been more impressed
with a group of people. From the initial telephone call to the actual
service call, every individual I came into contact with was kind, professional,
sincere and knowledgeable and I was put completely at ease. The service
was quick and thorough and the price was more than fair. We will happily
recommend your extraordinary company to any and all in need of similar service.
Thank you.
With Respect and Gratitude,
G. Cross
Kyle, Texas
When we called your company two years ago to get an estimate for
replacing our worn-out AC/heat unit, you called us back the same day and
were out the next day at the time you said you would come to give an
estimate. We had called three other companies that same day. One of
them called back after three days, one never called back and the third
waited a week to return our call. We thought we might be taking a
chance getting only your estimate before deciding to do business with
you, but we were impressed with your prompt response and the way you
treated us (like our business was important to you). The bonus was that
we had our new unit installed the very next day at a reasonable price,
our old unit was loaded and hauled off by your company, and the areas
around both the interior unit and the exterior compressor were left in
clean and orderly condition. A service company which cleans up after
itself? Almost unheard of.
To say we are pleased with the efficiency of the new unit is an
understatement. Our electricity bill averaged $75 per month less In
1999 than in 1998. The most telling month was August. In August '98.
our electricity bill was $321. In August 99 with our new American
Standard unit, our bill was $189. The nicest part of it all, though, is
doing business with your company. These days, it seems most businesses
treat their customers with indiffierence at best and rudeness at worst.
We've called for service on two occasions. Both times you responded
immediately to our calls, you or your associates show up when you say you
will be there and the Job is always well done.
Thank you once again. It is an absolute pleasure to do business with you
and your company.
John & Linda Thomas
Driftwood
We would like to thank you and your assistants for so efficiently taking care of our HVAC system problems this last week. We appreciate your prompt response
and will certainly recommend your service to friends.
Reliable service personnel are becoming a scarcer commodity as time goes by…That makes your company stand out even more from the competition.
We wish you and Karen the best in this Christmas season. We do have so much to be thankful for.
Sincerely,
Fred, Anu and Meera Day
Just a short note to let you know that I appreciated the courtesy and respectfulness demonstrated by the young men who serviced my unit this morning. They
listened to my concerns and performed their work in a professional manner. If they are representative of the rest of your employees, you have a very good
company!
Thank you for responding so quickly.
Regards,
Larry J. Massung - San Marcos
I have good experience with you in maintaining my other air conditioner. I am confident that you will do an excellent work. Please go ahead and schedule the
installation at your earliest convenience.
Regards,
Dr. Moonis Ali - San Marcos
Just a note to let you know that the new Heater/AC units are working fine. Our electric bill has been about the same (maybe a little less, some months) but,
with NO propane bill!
It is also much more comfortable in each room. Just wanted to let you know.
Bernice & Charles Scott
Wimberley, TX
I really appreciate your help in making my family comfortable tonight, you are the greatest!
Pam Kaye
Buda, TX
Wow-- We are thrilled to death with our new system--we can't even hear it--we are so excited! Thanks again so much--
DS
Doug,
We're loving the new air conditioner. It's much quieter than the old one. Thank you so much for making the fix fast and easy.
Jan Jones
Hello Doug,
I really appreciate the quick and efficient service that you and Jordan did on my unit this morning. Everything was said and done earlier than anticipated which is amazing. I like that you took that bit of extra time to review the inside unit and describe to me how to make it much more efficient. I will definitely keep your company in mind for future needs. I believe that you are holding up your tag line of "Honest. Dependable. Reasonable" which does make a huge difference.
Sincerely, Andrew Mendoza
We have been using Garner Heating and Air conditioning for about 10 years for our rental property in Wimberley, What can I say Doug and Karen and the whole crew are the BEST EVER to do business with! They have got to be the most honest a/c company I have ever worked with. They not only treat you with the utmost honesty they are always very fast to come out when you have a problem.
There have been many times Garner has come to our property to see what the problem was with our a/c that any other co. would have said we needed a new system. We live out of town and wouldn't have known the difference but these guys were honest about the problem and sometimes it was such a minor thing they didn't even charge a service call charge.
Finally after 10 years of excellent service I had to buy a new system today. Doug and Karen made it as easy for me as they could going way above and beyond what any other co. would do to help me get it as well as getting it installed immediateley and giving me a very reasonable price. These guys have my business for life!
Mike Kelly
|
